There is another great article in Quality Digest ( http://www.qualitydigest.com/feb08/articles/02_article.shtml regarding future paths for Quality Management and specifically for ISO 9001.  With the new release ( ISO9001:2008 ) heading our way soon, it is good to read that the concept of customer satisfaction is being practiced as well as preached in the mechanics of the standard itself.  Though revisions do not occur very often, the fact that the standard evolves just as each practitioner's business evolves is a good testament to the continual improvement mindset that ISO delivers.  In our role as Quality Consultants at ISOmatrix Inc ( www.isomatrix.com ), we can more easily deliver the news of certification updates when it is consistent with the promise of delivering on improvement pathways.

Bill Barber - President/CEO, ISOmatrix Inc
bbarber@isomatrix.com
www.isomatrix.com